Geisinger Health Plan
Member Experience Strategy & Journey Mapping
+ Journey Mapping
+ User Interviews
+ Workshop Facilitation
Geisinger Health Plan was a strategy and journey mapping project I worked on while as a Senior Experience Designer at Red Privet. I worked with a team at Red Privet to dive into the process of creating current and future state journey mapping. Through the project, I led journey mapping workshops, collaborated with stakeholders, and helped create journey mapping deliverables.