Auldyn Matthews | UX Research & Design
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Geisinger Health Plan: Member Experience Strategy & Journey Mapping

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Geisinger Health Plan

Member Experience Strategy & Journey Mapping


Skills Practiced

+ Journey Mapping
+ User Interviews
+ Workshop Facilitation


Geisinger Health Plan was a strategy and journey mapping project I worked on while as a Senior Experience Designer at Red Privet. I worked with a team at Red Privet to dive into the process of creating current and future state journey mapping. Through the project, I led journey mapping workshops, collaborated with stakeholders, and helped create journey mapping deliverables.